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Cash App Took My Money: Here’s What To Do

Cash App is one of the most popular mobile apps in the United States. It is a payment app that allows users to make and receive payments from friends and family.

You might be asking yourself, Where did my money go? Or why doesn’t the Cash App show my balance? We are going to show you how to get the cash back that you deserve.

In this article, we would provide you with the helpful and answers why Cash App took your money, what to do and when the money will arrive back to your Cash App balance.

What Do I Do If Cash App Took My Money?

  1. Check your account history

Before jumping to conclusions, it’s crucial to review the transaction details to ensure there hasn’t been a misunderstanding. Double-check your Cash App transaction history, taking note of the dates, amounts, and recipients involved. Verify if the transaction aligns with your intended actions. It’s possible that the transaction could be a result of forgetfulness or confusion on your part.

  1. Reach Out to Cash App Support

If you’re certain that there is an issue with Cash App and your money has been taken incorrectly, the next step is to contact Cash App support. Be prepared to provide transaction information, including the date, amount, and recipient, to help them investigate the issue effectively.

  1. Dispute the Transaction

Cash App provides a dispute resolution process to handle unauthorized transactions or instances where money has been taken incorrectly. After contacting customer support, if the issue remains unresolved, you can initiate the dispute resolution process. In most cases, Cash App allows you to file a dispute within 60 days of the transaction.

  1. Monitor Your Account

While the dispute resolution process is underway, it’s crucial to keep a close eye on your Cash App account and linked bank account or credit card. Look out for any additional unauthorized transactions or suspicious activity. Promptly report any new issues to Cash App support to ensure they are aware and can take appropriate action.

What To Do If Cash App Takes Your Money By Mistake?

If you feel Cash App took your money by mistake, the best thing to do is to contact them or call them. They will review the transaction and refund you.

What To Do If Your Cash App Account Is Locked?

If your Cash App account is locked and you don’t have access to it, there are a few things you can do.

  • You can call the Cash App support team at 1-888-707-2751.
  • You can visit their website at https://www.cash.me/support or click on the blue question mark in the upper right-hand corner of their app to find more information about getting help with your account issues.

If your account is locked, you will receive a notification. confirming we completed an investigation and unlocked your account. After you receive the notification, you will be able to log in and resume using your account.

What To Do When You Can’t Log Into Cash App?

If you’re having trouble logging into Cash App, there are a few things you can do to get back up and running.

  • You can log back in by clicking on the “Forgot Password” link at the bottom of your web browser, then entering your phone number or email address to receive a reset password text message.
  • You can also try deleting and reinstalling the app.

What To Do If You Don’t Receive A Refund From Cash App?

If you don’t get your refund or hear back from Cash App within three business days, contact them again. If you still don’t hear back within three business days, call the Cash App customer service number at 1-888-734-0569. If you have not received a refund after seven business days, contact your bank and ask for a provisional credit on your account. If that doesn’t work, contact your local consumer protection agency (for example: Better Business Bureau – BBB).

Why Does Cash App Take Money When You Receive? 

When you receive money on Cash App, they decide to hold the money if they notice any suspicious activities. However, the money will be automatically returned to your Cash App when the hold is released. This usually happens within 10 business days.

If you want to avoid having your own money taken by Cash App when you receive, make sure is active and use it to send and receive frequently.

Will Cash App Refund Money If Scammed?

Yes, absolutely. If you ever lose cash from your Cash App, they’ll be happy to help you out. All you need to do is file a dispute on the transaction in question.

In some cases, if a transaction looks suspicious, they might even hold off on sending your payment until they confirm its legitimacy. 

The bottom line: if someone steals your money on Cash App, you won’t have to worry about being left hanging high and dry by Square’s customer service team.


There can be technical errors or fraud attempts, which might make your money leave your account and you wonder where your money is.  However, we have listed all the possible errors that could cause this in the article, and what you can as well do. 

If you think that Cash App took your money by mistake, contact them immediately so they can rectify the situation.

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