If you paid for a service using Cash App, you can request a refund from the merchant. Just like how every other refund works, you’ll get your money back from the recipient, if the refund request eventually becomes successful.
However, the requirements for a refund on Cash App are a little steeper than on other payment apps. The primary reason for this is that you’ll need the original recipient of the money to assent to the refund for it to work in the first place. But how exactly do you know if they’ve assented to it?
In this article, you’ll learn exactly what happens when money is refunded on Cash App. In addition to that, I’ll show you how to request a refund, and if you’re on the receiving end of a request, how to accept the request for a refund on Cash App.
How Refunds Work on Cash App
After sending money on Cash App, you’re the only party accountable for your money. If you end up sending money to the wrong person, it’s up to them to decide whether or not to return your money; Cash App doesn’t involve itself in arbitration or facilitate refunds.
If you sent money to someone by mistake, you can only send them a polite message informing them of the mistake and persuading them to return the money. If they decide not to, you may have lost your money forever. You should note that Cash App doesn’t offer any features to help you recover your money in this case.
The only section that the refund policy of Cash App covers is the merchant refund. In short, a merchant refund happens in a scenario where you return an item you paid for using the Cash App. After returning the item, you can request a refund, which you’ll see as soon as it’s approved.
However, you should note that approval from the “merchant” is necessary for the refund to be successful. In short, it’s up to the recipient to return your money; if they decide not to, you might have lost your money forever.
While these might seem a bit too strict for a payment platform, they’re all necessary to ensure Cash App can continue to offer instant money transfers. If you can send and reverse your transactions at will, how will Cash App account for the unaccountable transactions?
How to Request a Refund on Cash App
Before a merchant will have the option to refund your money, you’ll need to send a refund request first. There is a feature that lets you request a refund on Cash App, but it doesn’t guarantee that you’ll get your money back.
- Tap the Activity tab on their Cash App home screen.
- Select the payment.
- Tap the three dots icon.
- Select Refund.
- Press OK.
More often than not, the original recipient will refuse to approve the refund request. As I’ve emphasized earlier in the article, there’s nothing Cash App can do about this, and unless they eventually decide to release the money, your funds are likely gone.
However, you can contact Cash App support to report the transaction if you believe you’ve been scammed. While you’ll certainly not get your money back, Cash App may mark the recipient as an illegitimate account, which may lead to them being banned from the platform.
What Happens When Money Is Refunded on Cash App?
When money is refunded on Cash App, it is returned to the sender’s Cash App balance instantly if the funds were sent from their Cash App balance or debit card. If the funds were sent from a credit card, the funds will be returned to the sender’s credit card.
How Long Does a Cash App Refund Take?
Since you already know what happens when you request a refund on Cash App, you may want to know how long you may have to wait for a refund to either be successful or fail.
In general, a refund can be instant or may take up to ten days to complete. If you have any questions or clarifications before the ten days elapses, those questions should go to the merchant. After the ten days, however, you can contact Cash App support to help dispute the refund request.
What if I Don’t See My Refund?
If you don’t see your refund within 1-3 business days, you can contact Cash App support for help. They will be able to track the status of your refund and help you resolve any issues.
If you requested a refund from someone on Cash App, you may want to know exactly what happens after they agree to refund you to know when or if they’ve honored the request. This article explains all you need to know about Cash App refunds, how long they take, and what happens when money is refunded on Cash App.
John Gurche was born in Los Angeles, California, and raised in Utah, England, New York, and Los Angeles again. He attended the University of California, Santa Barbara, earning his BA in 1969, and his Ph.D. in 1975. He is the author of 10 books, including: A History of Western Philosophy (with Stephen Toulmin), The Moral Landscape: How Science Can Determine Human Values, and The Liberal Imagination.